Privacy Notice | The Powerflow Couple

Effective Date: June 30th 2025

The PowerFlow Couple (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access or use our website, services, and products, including online yoga classes and wellness retreats (collectively, the “Services”).

This Policy complies with the California Consumer Privacy Act (CCPA), Personal Information Protection and Electronic Documents Act (PIPEDA), and the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following categories of personal information:

Personal Identifiers: Name, email address, phone number
Health-Related Information: Information provided during wellness consultations or class registrations
Payment Information: Provided via third-party payment processors (e.g., PayPal, Mercado Pago)
Internet or Network Activity: IP address, device information, browser type, interaction with our website (collected via cookies or trackers)

We collect information directly from you, from your interactions with our site, and through third-party services integrated with our platform (e.g., Google Analytics, Wix, PayPal).

2. Use of Personal Information

We use your information for the following purposes:

To provide and improve our Services
To manage transactions and process payments
To send updates, confirmations, and marketing communications (if opted-in)
To personalize content and user experience
To comply with legal obligations and resolve disputes

3. Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

Consent (e.g., marketing communications)
Contractual necessity (e.g., providing Services you’ve requested)
Legal obligation
Legitimate interests (e.g., improving services, ensuring security)

4. Disclosure of Personal Information

We do not sell or share personal data to third parties for marketing purposes.

We may disclose personal information to:

Service providers and third-party partners, such as Wix, Google Analytics, PayPal, and Mercado Pago, solely for business operations
Authorities where required by law, legal process, or to protect rights

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies provided by third parties (e.g., Wix, Google) for:

Website analytics
User authentication
Preference storage

You may control cookie settings through your browser or device. Users in the EU/UK will be shown a cookie consent banner in accordance with GDPR.

6. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 (US) or 16 (EU/Canada) without verifiable parental or guardian consent. If you believe a child has provided us with information, please contact us at thepowerflowcouple@gmail.com.

7. International Data Transfers

As we offer Services globally, your data may be processed in countries outside your residence. When transferring personal data, we ensure appropriate safeguards under GDPR (e.g., Standard Contractual Clauses).

8. Your Privacy Rights

Under CCPA (California Residents):

Right to know what data we collect, use, and share
Right to request deletion of your data
Right to opt-out of sale of personal information (we do not sell)
Right to non-discrimination

To exercise these rights, contact us at thepowerflowcouple@gmail.com or by phone.

Under GDPR (EU/EEA Residents):

Right to access and obtain a copy of your data
Right to rectification or erasure (“right to be forgotten”)
Right to data portability
Right to object to or restrict processing
Right to lodge a complaint with a supervisory authority

Under PIPEDA (Canada):

Right to access personal information
Right to challenge accuracy and completeness
Right to file a complaint with the Office of the Privacy Commissioner of Canada

9. Data Security

We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system can be 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only as long as necessary for the purposes set out in this Policy or as required by law.

11. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You may update or delete your account at any time.

12. Third-Party Links

Our website may contain links to third-party sites or services. This Policy does not apply to them. Please refer to their privacy policies for more information.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted with a revised “Effective Date.” Continued use of the Services after changes constitutes your acceptance.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights under applicable laws, please contact:

The PowerFlow Couple
Email: thepowerflowcouple@gmail.com
Phone: +52 322 182 1044